You can request your return here.

After submitting the form, we will send you a free return slip by email.

We will endeavor to respond to your return request as quickly as possible. Since this is not an automated process, we cannot guarantee an immediate response.

Please note that we cannot accept returns of previously worn items. This also applies to washed items.

When returning the item, please ensure that you return it to us in the original packaging, including the label.

Returns will be processed as quickly as possible upon receipt of the shipment. Since delivery of returns depends on the shipping volume of the respective shipping service provider, we cannot guarantee prompt receipt of returned goods. Once the return is received, a refund is usually processed on the same business day. Therefore, the time from return to credit is approximately 3-10 business days.

Unfortunately, a direct exchange of a returned item is not possible. Once we receive and inspect your returned item, we will credit you to the payment method you specified. You can then simply reorder the desired item.

No. By providing a free return label, you will receive a credit for the shipping costs.

You can easily return your item to us within 28 days.

We offer you a free return of your items.

A confirmation of receipt is not sent by default. You will, of course, be notified as soon as a credit is issued.

We offer our customers a free repair service. Ideally, you can send us a photo of the damaged item in advance via email to info@senatex.de for an initial assessment. If a repair is possible, we will provide you with a return slip. If the assessment regarding a possible repair is negative, we will credit the item to you.

Yes, this also makes it easier and, above all, faster for us to process your return. However, if the items you're returning don't fit in one package, we ask that you split them into several shipping packages to protect the clothing.

You can also return items in person at our store in Hanover.

Unfortunately, we do not currently offer this service.

No, unfortunately, this isn't possible. Pickup from our shipping warehouse, our monostores, or our distribution partners isn't available. In the eve in paradise shop Ordered women's fashion can only be delivered by mail.

The availability of items in the eve in paradise shop is usually up-to-date. Unfortunately, however, it may happen that items that are only available once and are ordered by multiple customers at the same time are no longer available. In these circumstances, we will notify you as soon as possible.

Yes, that's generally possible. It's worth visiting the eve in paradise shop regularly to check the availability of the item you want.

Cancellation of the order is possible within 48 hours of placing the order.

As soon as your package leaves our warehouse, you will receive a shipping confirmation. If your package hasn't been delivered within a maximum of five business days (within Germany), please contact our service team. We will then clarify the whereabouts of the package as quickly as possible.

We currently ship to addresses in Germany and a limited number of European countries. Further information can be found on the Shipping Information page.

Shipping costs are €4.95 for orders of up to 5 items and €9.52 for orders of 6 or more items for delivery within Germany. Shipping is free for orders over €200.00.

Here you will find an overview of the shipping information to other countries.

Yes, delivery to a post office is possible if you provide the appropriate delivery address.

In the event of an unsuccessful delivery attempt, a second delivery attempt will usually be made on the following business day. Should this also not be successful,
We will receive the ordered goods back. Since this return process takes a few days, please contact us in advance to find a solution together.

Within Germany and Austria, we generally work with Deutsche Post/DHL. Occasionally, shipments to Austria are also delivered by GLS. Within other European countries, FedEx is generally responsible for delivery.

There can be two reasons for this:

1. The item is no longer in stock at our main warehouse. Accordingly, we are splitting the shipment, sending one part from our main warehouse and another from one of our stores. However, this does not mean that the shipping costs will increase.
2. If an item is no longer available, we will notify you and credit you with the corresponding amount if you have already paid for your order. If you selected invoice as your payment method, the invoice will, of course, not include the out-of-stock item.

At eve in paradise you can pay for your order via PayPal, credit card or Klarna invoice.

Yes. We would be happy to issue you a voucher upon request. Please send us your information via email to info@senatex.de . We will get back to you promptly if you have any questions.

At the end of the ordering process, when selecting the payment method, you have the option of entering a discount or voucher code.

If you have a complaint about an item, please contact info@senatex.de .

You have the option of returning the defective item to the store where you purchased it, along with your receipt. Return policies may vary from store to store.

You can find all information about our size chart on the Size Advice page.

Please be sure to follow the fabric care symbols on the garment label. Additional information can also be found on the Material Information and Care Instructions pages.

You are welcome to sign up for our free newsletter to stay informed about our latest products, collections, and offers. When you sign up for our newsletter for the first time, you will receive a €20 voucher* for our online shop.

* After a successful newsletter registration and a purchase value of 100€ in the eve in paradise online shop.

You are welcome to send us an email to info@eve-in-paradise.de .

We attach great importance to the use of high-quality materials, most of which are of natural origin.

We also pay careful attention to compliance with ecological and social standards, animal welfare, appropriate working and production conditions, freedom from pollutants that are harmful to the environment and health, and material-friendly production processes with minimal waste. For this reason, we primarily use certified materials.

In detail, these are:

• Cotton
• Linen
• LENZING ECOVERO Viscose
• Tencel
• Bamboo fiber
• Wool
• Alpaca wool
• Yak wool
• silk

You can find more information about the individual materials here .

Social and ecological responsibility are at the forefront of our actions and are a matter close to our hearts. We achieve this through a consistent focus on natural fabrics and yarns and the design of long-lasting fashion that brings long-lasting joy through its high quality and fashionable, timeless style. As a slow-fashion brand, we present new collections twice a year.

Mulesing is a widespread practice in Australia in which the skin folds around the anus and genital area of ​​Merino lambs are cut away. Mulesing is a cruel and painful mutilation of the animals and is strongly opposed by us for animal welfare reasons.

Not all of our brand's products are vegan. However, animal welfare is important to us when it comes to our products made from animal fibers. That's why, for example, we use organic wool from controlled organic livestock farming.

Our vegan fashion is PETA-approved and marked with the corresponding seal in our online shop.

Yes. Our employees regularly visit both our suppliers and our production facilities. This ensures that quality, social, and environmental standards are maintained on-site.

GOTS (Global Organic Textile Standard) is a globally applied standard for the production of textiles made from organically grown natural fibers. It defines ecological and social criteria that must be adhered to throughout the entire production process.

To make vegan fashion easier to identify, PETA has created a seal that allows animal-friendly companies in the fashion industry to mark their vegan products with this label and highlight their actions for animal welfare.