THE CARE GUIDE

Discover our tips and tricks for caring for your favourite pieces. By using the finest natural materials, we create unique
garments that accompany our customers for a lifetime, and the right care plays an important part in that.

GENERAL CARE TIPS

As a general rule, it is always advisable to check the care label and follow its instructions.

We also recommend the following:

Close all buttons and zips before each wash. This not only protects the fibres but also keeps zips running smoothly in the long term. Please also empty all pockets completely before washing to avoid discolouration and damage.

Depending on the type of textile, wool, silk or delicate detergents are suitable for caring for our natural materials. Many modern washing machines have a gentle hand wash programme that is ideal for delicate materials. Alternatively, you can use the wool cycle – always with similar colours and preferably in a laundry bag.

For styles with lining, special details or particular finishing, we recommend professional cleaning. When ironing, please follow the care instructions on the label and iron delicate materials inside out where possible to preserve their structure and surface.

WOOL

Garments made of wool (merino, alpaca or cashmere) should not be washed too often. Instead of washing your garments after every wear, we recommend airing them for a few hours.

WASHING

It is best to hand wash in cold or lukewarm water (max. 20 °C). Use a small amount of wool detergent – be careful, too much detergent or an unsuitable one can cause the material to felt!

Wash your garment gently and do not soak it for longer than a few minutes. When rinsing, make sure the piece is not twisted.

Machine washing is possible if the care label permits it – it is important that you follow the instructions on the label. Make sure your washing machine has a special wool programme with a gentle spin (400 rpm) and use it.

Also take care not to overload the washing machine, as this increases friction and can damage the material.

Avoid using fabric softener, as it encourages felting and – contrary to its actual purpose – can impair the softness of the wool.

DRYING

Do not use the spin cycle of the washing machine and avoid the tumble dryer at all costs.

Let a towel absorb the excess water by carefully rolling the garment up in it without twisting it. Please never wring out your knitwear, as this can cause severe distortion and stretching.

We recommend drying the garment flat on a towel on an even surface (table, bed …).
Don't forget to fold the sleeves over so that they do not stretch.

Avoid pulling the garment too much. Simply lay it in the shape it should have once dry, because the shape it has before drying is the shape it will keep afterwards.

IRONING

Ironing is not necessary if the piece has been washed and dried correctly.

If you do need to iron your garment, please take the following precautions:
- Use steam only and work gently from the reverse side
- Do not squeeze or press the garment
- Do not pull the garment while ironing to avoid stretching

CARE

We recommend folding your garments and storing them flat. To prevent them from losing their shape, do not hang your knitwear on hangers.

It is completely normal for pilling to appear over time due to everyday friction. If it bothers you, you can (very carefully) use a pilling shaver or a comb. You will find more information further down.

To protect your woollens from moths, we recommend placing a few cedar wood balls in your wardrobe. You should also avoid leaving your woollens in the wardrobe for years.

It is best to store your clothes in a dry, ventilated place and to air them before putting them away.

KNITWEAR

Knitwear made from natural fibres such as cotton, linen or viscose should be treated similarly to knitwear made from animal fibres. Here too, please check and follow the care instructions on the labels.

WASHING

OPTION 1: Hand wash
Hand washing is done with cold or lukewarm water (max. 20 °C). Wash your garment gently. When rinsing, make sure the piece is not twisted. Do not soak it for longer than a few minutes to avoid felting.

OPTION 2: Washing machine
If the garment's label permits machine washing, use a hand wash or delicates programme and preferably choose a cold wash.

Wash your garment together with other items to prevent it from being damaged by the drum of the machine. We also recommend using a laundry bag, such as the one from Guppyfriend.

DRYING

Do not use the spin cycle of the washing machine and avoid the tumble dryer at all costs.

Let a towel absorb the excess water by carefully rolling the garment up in it without twisting it. Please never wring out your knitwear, as this can cause severe distortion and stretching.

We recommend drying the garment flat on a towel on an even surface (table, bed …).
Don't forget to fold the sleeves over so that they do not stretch.

Avoid pulling the garment too much. Simply lay it in the shape it should have once dry, because the shape it has before drying is the shape it will keep afterwards.

IRONING & CARE

IRONING
Ironing is not necessary if the piece has been washed and dried correctly.

If you do need to iron your garment, please take the following precautions:
- Use steam only and work gently from the reverse side
- Do not squeeze or press the garment
- Do not pull the garment while ironing to avoid stretching

CARE
We recommend folding your garments and storing them flat. To prevent them from losing their shape, do not hang your knitwear on hangers.

It is best to store your clothes in a dry, ventilated place and to air them before putting them away.

WOVEN FABRICS

As with all your garments, please follow the care instructions on the labels. Because we use high quality natural materials and sustainability is close to our hearts, ironing our woven pieces cannot always be avoided. Without chemical treatment, natural materials tend to crease.

WASHING

OPTION 1: Hand wash
Hand washing is done with cold or lukewarm water (max. 20 °C). Wash your garment gently. When rinsing, make sure the piece is not twisted. Do not soak it for longer than a few minutes.

OPTION 2: Washing machine
If the garment's label permits machine washing, use a hand wash or delicates programme and preferably choose a cold wash.

Always wash your garment together with other items to avoid damage from the drum of the machine. We also recommend using a laundry bag to protect the fabric surface.

DRYING & IRONING

DRYING
Rather than using a tumble dryer, let your woven garments dry on a hanger. This way they keep their shape and fewer creases form. Give the pieces a good shake before hanging them up to smooth the surface in advance and reduce creasing.

IRONING
When ironing, always follow the instructions on the care labels and proceed carefully. As the required settings vary depending on the material, set the iron as specified on the label. This way the garment keeps its original shape and size.

MORE TIPS

Whether it's pilling on a sweater, stains on trousers or a grey tinge on white laundry – all of these can spoil the feel of a favourite piece. To help you enjoy your clothes for as long as possible, we have put together a few more helpful tips for you.

PILLING TIPS

Pilling is caused by natural friction and excess fibres and occurs especially with new, high quality knitwear. It is a completely normal process that is due to the nature of the material.

We recommend hand washing your knitwear after two to three wears with a small amount of special wool detergent. Please do not use fabric softener, as it can damage the delicate natural fibres.

To dry, it is best to lay your woollen pieces flat on a towel. This preserves their shape and quality. Avoid drying your clothes in the sun, as direct heat and UV radiation can affect the fibres and cause colours to fade.

Pilling decreases by itself over time. If it still bothers you, you can carefully remove the pills with a fabric shaver. To do this, lay the knitted piece flat, gently smooth out the material and work carefully from top to bottom. Please note that using it too often can change the surface and feel of the material or even damage it.

With knitwear made from particularly long fibres, such as alpaca, individual fibres may be left behind on other garments or surfaces. This is a typical characteristic of these materials. The fibres can be removed easily and gently with a clothes brush or lint roller.

STAIN REMOVAL

As a first step, stains should be gently dabbed with a cloth or, depending on the stain, with a cleaning agent. It is best to place a terry towel under the stained garment to absorb excess liquid during stain removal. Animal fibres are water repellent, which means that in some cases dabbing alone is enough.

The second step is to carefully wash out the stain with warm water. Where possible, apply soap to stains immediately, rub them out gently and wash your garment as soon as possible.

For grease stains, it is advisable to use washing-up liquid, as it dissolves grease more effectively. However, make sure to use a clear washing-up liquid to avoid discolouring the garment.

BRILLIANT WHITE

To keep your white laundry bright for as long as possible, it is important to wash it separately. It is also advisable to avoid fabric softener, as it can lead to a grey tinge.

For a slight grey tinge, baking soda or washing soda can help. For yellow stains, citric acid or vinegar often help.

Drying in the sun can also have a bleaching effect, but it can also damage the fibres.

Do you have any further questions? We're happy to help!

Our customer service is available Mon–Thu: 9:00 am – 4:00 pm and Fri: 9:00 am – 2:00 pm